Functions

Receiving Grievances: The Grievance Redressal Cell is responsible for receiving grievances from students, faculty, and staff members through various channels, such as complaint boxes, emails, letters, or in-person meetings.

Handling Complaints: Upon receiving grievances, the Cell carefully reviews and investigates each complaint to understand the nature of the issue and determine the appropriate course of action.

Maintaining Confidentiality: The Grievance Redressal Cell ensures the confidentiality of the grievance handling process to protect the privacy of the individuals involved and encourage open communication.

Formal Complaint Process: In cases where informal resolution is not possible or appropriate, the Grievance Redressal Cell facilitates fair and impartial investigations formal complaint process, ensuring that the complaint is documented, and a thorough investigation is conducted.

Providing Recommendations: Based on the findings of the investigation, the Grievance Redressal Cell may provide recommendations to the college administration or relevant authorities on appropriate actions to address the grievance and prevent similar issues from arising in the future.

Follow-Up and Monitoring: The Cell follows up on the implementation of recommendations and monitors the resolution of grievances to ensure that appropriate measures are taken and that the concerns of the aggrieved parties are addressed satisfactorily.

Educational Outreach: The Grievance Redressal Cell may conduct educational programs, workshops, or awareness campaigns to inform the college community about grievance handling procedures, conflict resolution techniques, and the importance of effective communication.

Feedback Mechanism: The Cell may establish a feedback mechanism to gather input from students, faculty, and staff members on the effectiveness of grievance redressal mechanisms and identify areas for improvement.